Frequently asked questions
Good care starts with clear answers. Explore OilnGlow ingredients, find your hair and body routine, and get help with an order.
Browse the topics below. For personal guidance, our team is here to help.
About OilnGlow & our ingredients
OilnGlow creates botanical hair and body care for everyday rituals, from cleansing and conditioning to scalp care and skin-softening oils.
Our approach brings together purposeful ingredients, clear product information and care for every shade and texture. Explore our About Us page for the story behind the brand.
OilnGlow is inclusive of every shade, hair texture and gender. Choose products around your needs, such as dry-feeling skin, scalp care, tangles, softness or breakage-prone lengths.
Your ideal routine depends on your own hair, skin and ingredient preferences. The product pages explain each formula’s purpose and how to use it.
Rosemary Shampoo, Rosemary Conditioner, 9-in-1 Hair Oil and Unscented Body Oil are USDA Certified Organic. Look for the certification on these individual product pages.
Certification applies to those named formulas; it does not automatically apply to every OilnGlow product or an entire bundle.
Ingredient choices vary by formula. Cumin Seeds Conditioner includes dimethicone and amodimethicone to add conditioning slip, smooth strands and make detangling easier by reducing combing friction.
Our 8-in-1 and 9-in-1 Hair Oils and Unscented Body Oil contain no silicones or mineral oil. Rosemary Conditioner contains hydrolyzed silk protein and is not vegan. Check each product’s full ingredient list and badges when choosing.
Each product page includes its complete ingredient list. Our Ingredient Philosophy page also offers an A–Z directory explaining ingredient roles and the products that contain them.
If you have an ingredient allergy or sensitivity, check the full formula and your bottle label. Natural ingredients and essential oils may not suit everyone; contact us if you need help locating a specific ingredient.
Hair care & building your routine
Both blends contain castor, coconut, rosemary, jojoba, peppermint, ginger, vitamin E and grapeseed oils. The 9-in-1 also contains real peppermint leaves in the bottle.
Choose 8-in-1 without added leaves or 9-in-1 with added leaves. Both contain peppermint oil, so neither is a peppermint-oil-free option.
Pre-Wash Scalp Oil is a treatment step before cleansing. Follow the bottle’s directions, then wash it out with shampoo.
The 8-in-1 and 9-in-1 Hair Oils are conditioning oil blends for your hair-oiling routine. Use the amount and application method on their product pages. Choose by the step you need: pre-shampoo scalp care or ongoing oil-based nourishment.
Choose Rosemary Conditioner for moisture, softness and manageability with aloe, shea butter, botanical oils and wheat, quinoa and silk proteins.
Choose Cumin Seeds Conditioner for conditioning slip and detangling care for dry, tangle-prone or fragile-feeling lengths. It combines black cumin seed, castor and flaxseed oils with conditioning ingredients, including silicones that help smooth strands and reduce combing friction.
Start with the step your routine needs. Choose shampoo for cleansing, conditioner for softness and detangling, or an oil for the appropriate scalp or hair-oiling step.
If you need cleansing, conditioning and oil care together, a trio can make a coordinated routine easier. Check the bundle page for its exact contents and savings. Apply conditioner after shampooing, leave Rosemary Conditioner on for 2–3 minutes, then rinse. Use oils as directed.
Softness, slip and shine may be easier to notice during or after use. Changes in overall hair appearance vary with your starting point, styling habits and consistency; there is no guaranteed hair-growth timetable.
Follow each product’s directions and adjust your cleansing and conditioning schedule to your hair’s needs. Start with a small amount of oil and increase only as needed to avoid an overly heavy feel.
Body oils & everyday moisture care
Body oils soften skin and help seal in moisture. Lotions usually combine water with moisturizing ingredients.
Use OilnGlow Body Oil on slightly damp skin after showering, or apply it after your body lotion for an additional layer of softness. Choose the amount that leaves your skin comfortable.
After showering, leave your skin slightly damp. Dispense a small amount into your hands and massage over your body, focusing on dry-feeling areas such as arms and legs.
Use daily or as needed and allow the oil to absorb before dressing. A little goes a long way; add more only where needed.
Choose Unscented for no noticeable lavender smell. It still contains lavender oil at a very low concentration, so it is not essential-oil-free.
Lavender Body Oil has a naturally floral lavender scent. Sandalwood Body Oil has a warm, woody scent and contains no lavender oil. All three share a body-care purpose: softness and moisture care. Review each formula if you prefer to avoid particular ingredients.
The amount you use makes a difference. Start with a small amount on slightly damp skin and massage it in evenly.
If skin feels too oily, use less next time and give it time to absorb before dressing. Add an extra drop only to areas that need more softness.
OilnGlow Body Oils are designed for body care. Follow their product directions for that use.
For scalp and hair concerns, choose the hair-care formula designed for the step you need. Facial skin and scalp preferences can differ from body skin, so do not assume that every oil blend suits every use.
Orders, delivery & support
Orders are normally processed within 1–3 business days, excluding weekends and holidays. The Shipping Policy lists estimated delivery of 5–10 business days for domestic orders and 7–15 business days for international orders.
Rates and available options are shown at checkout. Delivery times are estimates and may be affected by customs, weather or carrier delays. See the Shipping Policy for full details.
Use the tracking link in your shipping confirmation email to check the carrier’s latest updates. If you cannot find the email, check your spam or promotions folder.
If you still need help, contact us with your order number and the email address used at checkout.
Our Return Policy offers a 45-day money-back promise for products that cause an adverse skin reaction, rather than a change of mind. Proof of purchase, photos and a reasonable amount of product remaining are required.
Email info@oilnglow.com with your order number and reason before returning anything. Eligibility, postage, fees and refund terms are explained in the Return Policy; different terms apply to faulty, damaged or incorrect items.
Contact us as soon as possible with your order number and the change you need. We will check the order’s status and advise what is possible. Changes or cancellations cannot be guaranteed once processing or shipment is underway.
The Return Policy states that orders cancelled before shipment may incur a 15% handling and restocking fee. Review the policy for the current terms.
Contact us with your order number, a short description of the issue and photos when relevant. Keep the item and packaging while our team reviews the details.
You can reach us through the Contact Us page or at info@oilnglow.com. Include the product name and the email address used for the order to help us assist you.